If it has been more than 8-10 weeks, it is likely that your ticket has either;
1) been sent back to us
2) is lost during the courier process
3) purchased from a third party marketplace.
We can issue a replacement Collector Ticket only for return to sender or if it has been lost. Collector Tickets are NOT sent to third party purchasers including Ticketmaster marketplace and Ticketek.
Collector Tickets are posted to the original purchaser of the tickets. If you have purchased Collector Tickets from a third party reseller, it is the responsibility of the original purchaser to transfer tickets to you.
Please note orders with international address will not be shipped as this is stated at the time of purchase.